This report is considered by the Board of Trustees each year and published on the Residents Information section of the website
Annual complaints self-assessment
See separate document.
Qualitative and quantitative analysis of complaint handling performance
No formal complaints were received.
Summary of the types of complaints the Blue House has refused to accept
Not applicable.
Any findings of non-compliance with the Code by the Ombudsman
None.
Service improvements made as a result of the learning from complaints
Not applicable
Actions following any annual report about the landlord’s performance from the Ombudsman
Not applicable.
Actions following any other relevant reports or publications produced by the Ombudsman in relation to the work of the Blue House CIO
Not applicable.
Board of Trustees Response to this Report
The charity has received no complaints during the period April 2023 – March 2024.
The charity has produced a new Residents’ Complaints Policy & Procedures to bring it in line with the revised requirements from the Housing Ombudsman.
